Shipping policy

1-Business-Day Dispatch: We know how important timing is when it comes to gift-giving. That is why we guarantee that all orders are processed and shipped within 1 business day of purchase.
Operating Schedule: Our fulfillment team operates Monday through Friday. Orders placed over the weekend or on major public holidays will be processed on the very next business day.
Tracking Numbers: As soon as your order is handed over to our shipping carrier, you will receive an automatic email and/or SMS notification containing your tracking number so you can follow your package's journey in real-time.

Transit Estimates: Delivery timeframes provided at checkout are estimates generated directly by our carrier partners. While our fast 1-day processing ensures your package leaves our hands immediately, standard transit times can vary depending on your location.
Peak Seasons & Courier Delays: During high-volume holiday seasons (such as Christmas or Black Friday) or during severe weather events, carriers may experience backlogs. We are not legally or financially liable for shipping delays caused entirely by the carrier, though we will happily help you look into any stalled packages.

Clear Pricing: Shipping costs for your order are calculated dynamically and displayed transparently at checkout based on the weight, dimensions, and destination of your items.
Customs, Duties & Taxes: For international shipments, our store is not responsible for any customs clearance fees, duties, or taxes applied to your order by your destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

Double-Check Your Details: To guarantee a seamless delivery, please ensure your shipping address is accurate, complete, and up-to-date before finalizing your purchase.
Incorrect Addresses: If a package is returned to our facility or fails to deliver because an incorrect or incomplete address was provided at checkout, the customer will be responsible for any additional reshipping fees required to send the package out a second time.

Items Damaged in Transit: If your gift arrives damaged or defective, we will make it right immediately. Please contact our customer support team within 48 hours of delivery with your order number and a clear photo of the damaged product and packaging.
Packages Marked "Delivered": Our liability ends once a package is officially scanned and marked as "Delivered" by the shipping courier. We are not responsible for lost or stolen packages after a successful delivery confirmation to your provided address. We highly recommend shipping to a secure location or monitoring your tracking link to ensure you are home to receive it.

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